Privacy Policy

1. Information We Collect

We may collect the following information:

• Name, email address, account identifiers, and login details.
• Payment-related information processed through our payment provider. We do not store full card numbers.
• Prompts, uploaded images, product photos, reference files, generation settings, generated images, generated videos, marketing copy, downloads, and saved assets.
• Usage data, including pages visited, features used, token usage, errors, device information, browser type, IP address, and approximate location derived from technical data.
• Communications you send to us, including support requests, feedback, refund requests, and abuse reports.

2. How We Use Information

We use information to:

• Provide, operate, secure, and improve PixelGenAI.
• Generate, edit, store, display, and deliver AI-generated content.
• Manage accounts, authentication, tokens, payments, and refunds.
• Respond to support, contact, feedback, and legal requests.
• Detect abuse, enforce our policies, prevent fraud, and protect the rights and safety of users, PixelGenAI, and third parties.
• Analyze performance, usage trends, reliability, and feature quality.

3. AI Content and Safety Review

Prompts, uploads, generated outputs, and related metadata may be processed by PixelGenAI and our service providers to provide the requested generation, troubleshoot errors, prevent abuse, enforce our policies, and comply with legal obligations. We may review content where necessary for safety, support, abuse prevention, security, or legal reasons.

4. Service Providers and Sharing

We may share information with trusted service providers that help us run PixelGenAI, including authentication, cloud hosting, storage, AI processing, payments, analytics, email, security, and customer support providers. These providers may process information only as needed to provide their services to us.

We may also disclose information if required by law, legal process, or government request, or where we believe disclosure is necessary to protect rights, safety, property, users, third parties, or the integrity of the Service.

5. Cookies and Analytics

We use cookies and similar technologies for authentication, payments, preferences, analytics, and site functionality. You can manage analytics preferences on our Cookie Policy page.

6. Data Retention

We keep information for as long as needed to provide the Service, maintain your account, store your saved assets, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain security. Some generated assets or logs may be deleted or anonymized when no longer needed.

7. Data Security

We use reasonable technical and organizational measures to protect information. No online service is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, export, object to, restrict, or withdraw consent for certain processing of your personal information. To make a request, please contact us.

9. Children's Privacy

PixelGenAI is not intended for children under the age required by applicable law to use online services without parental consent. Do not use the Service if you are not legally permitted to do so.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date above and, where required, provide additional notice.